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Nova Springs City Council

Speak to Nora (Voice Advisor)
Virtual Advisor: Nora (Citizen Services)

Here for Our Nova Springs Community.

Book your 2 free annual bulky kerbside clean-ups, check 3-bin FOGO schedules, review quarterly council rates and $300 AUD pensioner rebates, or check DA & tree permit rules.

Bulky Waste
2 Free / Year
Up to 2m³ (Book 7d ahead)
Pensioner Rebate
Up to $300 AUD
$250 Statutory + $50 Council
Desexed Dog Rego
$75 AUD Life
$32 AUD Pensioner / $0 Pound
Pre-DA Planner
Free 20-Min
Tue & Thu 9AM – 1PM
Live Voice AI Channel
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Open the chat button in the bottom-right corner, then tap any question below to copy it and paste it into the chat:

Grounded Knowledge Workbench

Nova Springs Council Knowledge Base Coverage (AUD $)

All council fees, rebates, and SLA timeframes below are indexed for Nora.

Waste & Recycling

3-Bin Kerbside, Bulky Pickup & CRC

  • • Weekly Red-Lid & Fortnightly Yellow/Green FOGO: Place bins out by 5:30 AM (max weight 70 kg). FOGO increases to weekly in Dec/Jan. Damaged bins repaired or replaced free within 3 business days.
  • • On-Call Bulky Clean-Up: 2 free pickups per calendar year (up to 2m³ each; extra bookings $88 AUD). Book 7 days ahead. Accepts furniture, up to 2 mattresses & doorless whitegoods. Strictly no building rubble, asbestos, tyres, or liquid paint.
  • • Community Recycling Centre (14 Industrial Rd): Free resident drop-off Tue–Sun (8:00 AM – 4:00 PM) for household paint (up to 20L), batteries, LPG gas bottles & motor oil.
Rates & Companion Animals

Council Rates, Rebates & Pet Registration

  • • Quarterly Instalment Dates: 31 August, 30 November, 28 February, and 31 May (BPAY Biller Code 44912). Overdue rates accrue 10.5% p.a. interest unless enrolled in an interest-free hardship plan.
  • • Pensioner Concession Rebate: Eligible Pensioner Concession Card holders receive a $250 AUD statutory rebate plus a $50 AUD Nova Springs voluntary Council rebate ($300 AUD total annual reduction).
  • • NSW Lifetime Pet Registration: Desexed dog $75 AUD ($32 AUD pensioner / $0 rescue shelter); Non-desexed dog $252 AUD. Cat $65 AUD ($32 AUD pensioner; +$92 AUD/yr annual permit if undesexed at 4 months). Off-leash areas at Centennial Oval, Riverbank Reserve & Sunset Beach North.
Planning, Trees & Infrastructure

Development Applications (DA) & Tree Permits

  • • Exempt vs CDC vs Full DA: Garden sheds ≤20m², decks <1m high, and side/rear fences ≤1.8m are Exempt Development. Complying Development (CDC) is determined in 20 days. Full DA takes 45–60 days ($335 AUD base fee for residential alterations under $100k). Free 20-min Duty Planner sessions Tue & Thu (9 AM – 1 PM).
  • • Tree Preservation Order: $82 AUD permit (up to 3 trees) required to prune >10% of the canopy or remove any tree over 4m tall or 30cm trunk diameter. Dead trees or trees within 3m of foundations are exempt.
  • • Rapid Road & Graffiti Response: Dangerous potholes made safe within 24 hours (permanent repair in 5 business days); offensive graffiti removed within 24 hours.
Community Facilities & Parking

Permits, Central Library & Aquatic Centre

  • • Residential Parking Permits: Permit 1 is FREE; Permit 2 is $68 AUD/year. Booklet of 20 one-day Visitor Scratch Permits costs $40 AUD/year.
  • • Central Library & JP Desk: Open Mon–Fri 8:30 AM – 8:00 PM; Weekends 9:00 AM – 4:00 PM. Free walk-in Justice of the Peace (JP) document witnessing Mon–Fri 11:00 AM – 1:00 PM.
  • • Aquatic Centre & Hall Hire: Heated 50m pool open 5:30 AM – 8:30 PM weekdays ($8.50 AUD adult / $5.80 AUD child). Community Hall hire $42 AUD/hr ($300 AUD refundable bond).